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1. Do I have to file a formal complaint to express dissatisfaction?
2. Who should I talk to first?
3. Am I required to write out my complaint?
4. Do I have to appear in person to make a complaint?
5. Will there be any repercussion or retribution for making a complaint?
6. Who will investigate my complaint?
7. How long will the investigation?
8. Will I be advised of the outcome?