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1. Do I have to file a formal complaint to express dissatisfaction?

No, in fact most complaints are based on simple misunderstandings that can often be resolved by informally meeting or speaking with a supervisor who can explain the basis for an action or inaction.

2. Who should I talk to first?

It is best to contact an employee's direct supervisor if the complaint is based upon his or her personal conduct or is regarding procedures or service. A supervisor is always on duty.

3. Am I required to write out my complaint?

No, simple complaints can be made in person or via telephone.

4. Do I have to appear in person to make a complaint?

No, written complaints can be made via U.S. Mail or email. A link to an official complaint form can be found below. A completed version can either be sent via U.S. Mail or email to the Chief of Police.

5. Will there be any repercussion or retribution for making a complaint?

In short, a person making a legitimate and truthful complaint in good faith should not fear any action being taken against them. However, anyone who knowingly lies or makes a false statement in bad faith may be subject to prosecution.

6. Who will investigate my complaint?

Either the Chief of Police or a supervisor assigned by the Chief will be responsible for investigating your complaint.

7. How long will the investigation?

We will work to complete the investigation as expeditiously as possible.

8. Will I be advised of the outcome?

Yes, our policy is to notify the complainant of the results of the investigation either in writing, in person, or via telephone.